General terms and conditions of sale Ski Hut
Ski and Snowboard Hire in La Plagne and Val d’Isère
Article 1 – GENERAL INFORMATION
The equipment available for hire is described on the Website for informational purposes only.
The Customer does not book a specific model but rather a range of equipment suited to the intended activity during the rental period.
The resort shop where the Customer has booked will prioritise providing the equipment listed on the Website at the time of booking but may offer any available product in the chosen resort shop that is technically equivalent and suitable for the Customer’s intended use.
The booking process on the Website consists of several steps:
- The Customer selects a ski resort and a rental period (first skiing day – last skiing day);
- The Customer chooses the ski equipment and any optional paid services offered in addition to the ski equipment;
- The Customer creates an account or logs into the Website;
- The Customer makes the payment for the booking;
- The Customer then promptly receives an order confirmation email from the Company.
The order confirmation email signifies the Company’s acceptance of the Customer’s booking.
Article 2 – PRICES AND PAYMENT METHODS
The online rental price is stated in Euros, including all applicable taxes (VAT included).
The rental price does not include insurance.
The Customer is informed of the total amount payable at the booking summary stage, before proceeding to payment and finalising the reservation.
Article 3 – CANCELLATION POLICY
In accordance with applicable legal provisions, the Customer has the right to withdraw from the contract without providing a reason within fourteen (14) calendar days from the day after receiving the email confirming the booking on the Website.
To exercise this right of withdrawal, the Customer must notify the Company of their decision through an unambiguous statement using any method, with the subject line “Booking Cancellation Request”.
The Company will refund the Customer the total amount paid, including VAT, for the booking made on the Website within a maximum of fourteen (14) days by crediting the bank account used for the online booking.
The Company will not issue refunds via any other payment method than the one used for the booking.
Once the fourteen (14) calendar-day withdrawal period has expired, the Customer will not be entitled to any refund.
However, the right of withdrawal does not apply in the following case: for any booking made within fourteen (14) calendar days of the scheduled equipment collection date, a cancellation request must be submitted no later than twenty-four (24) hours before the scheduled collection date.
Article 4 – RENTAL COMMENCEMENT – COLLECTION AND RETURN
Bookings can be made at any time on the Website, up until the first actual rental day of the Customer.
4.1 Rental Commencement
The rental contract is valid for the entire rental period.
The rental periods available for booking are displayed on a calendar on the Website at the time of booking.
The rental takes effect when the Customer collects the equipment from the selected resort shop, for the duration specified in the rental contract.
The rental automatically terminates on the date specified in the rental contract.
The risk transfers to the Customer upon the collection of the rented equipment. The Customer assumes full responsibility for its safekeeping and agrees to use it responsibly at all times.
Any concerns regarding the equipment’s condition must be noted in the rental contract when signing with the resort shop.
If the Customer retains the rented equipment beyond the rental period without resolving the situation, they forfeit all contractual guarantees and agree to bear all costs for repairs and compensation to the resort shop, the equipment lessor and owner.
4.2 Collection and Return of Equipment
The collection of rented equipment is the Customer’s responsibility at the selected resort shop.
Equipment can be collected from 16:00 the day before the first rental day, subject to availability and the selected resort shop’s policy.
The Customer may be required to present identification at the chosen resort shop to verify their identity.
A security deposit may be required upon collection of the rented equipment.
If the Customer is unable to collect the equipment on the scheduled date, they must notify the resort shop as soon as possible.
The resort shop will hold the equipment for twenty-four (24) hours from the scheduled collection date. After this period, the equipment will be made available for hire again, and the Customer will not be entitled to any compensation.
On the last rental day, as stipulated in the contract, the Customer must return the equipment in the same condition as when it was collected.
The equipment can only be returned during the resort shop’s opening hours.
For safety reasons, the Customer must report any impact sustained by rented helmets to the resort shop.
Ownership labels (shop stickers, barcodes, etc.) and markings on the rented equipment must not be removed or altered by the Customer. The equipment may not be sub-let, transferred, or used as security.
The Customer agrees not to grant any rights over the rented equipment to any third party that may affect its ownership or availability.
Article 5 – USE OF RENTED EQUIPMENT
The Customer certifies that they are competent to use the rented equipment, which they agree to use personally.
The lending or sub-letting of rented equipment is strictly prohibited.
The Customer agrees to use the equipment carefully, without endangering others, and in compliance with regulations. They must keep the equipment in good condition and use it according to standard practices.
No warranty covers potential incompatibility of the rented equipment with the Customer’s specific needs or any adjustments other than those performed by the resort shop.
Any unauthorised adjustments made by the Customer without the intervention of the resort shop will absolve the resort shop of any liability for resulting damages, including those affecting third parties.
The Customer waives any claim against the resort shop and the Company in this regard.
Article 6 – REPAIRS
6.1
Equipment showing excessive wear, abnormal damage, staining, or signs of excessive use will require repairs or replacement.
The resort shop reserves the right to charge the Customer for all repair or replacement costs necessary to restore the equipment for further rental.
Repairs will be performed exclusively by the resort shop that provided the rental, at the Customer’s expense, except for normal wear and tear.
6.2
If repairs are not technically or economically feasible, the Customer must pay the replacement cost, calculated as the sale price including VAT, minus a depreciation rate of 10% per year since the equipment’s acquisition.
Article 7 – LIABILITY – GUARANTEE
7.1 Theft and Damage Guarantee
The Resort Shop may offer the Client a paid “Theft and Damage Guarantee” either at the time of booking on the Website or when collecting the rented equipment.
Optional guarantee: €1.50 per day per person. With the guarantee, the following amounts apply in the event of theft or damage to equipment:
Poles: €5
Helmets: €7
Kids’ Boots: €10
Kids’ Skis: €20
Junior Boots: €15
Junior Skis: €25
Adult Boots: €30
Beginner Skis: €35
Intermediate Skis & Snowboards: €65
Advanced Skis: €115
Without the guarantee, the following amounts apply in the event of theft or damage to equipment:
Poles: €15
Helmets: €20
Kids’ Boots: €30
Kids’ Skis: €60
Junior Boots: €50
Junior Skis: €80
Adult Boots: €90
Beginner Skis: €110
Intermediate Skis & Snowboards: €200
Advanced Skis: €350
The price of this guarantee varies depending on the equipment and the Resort Shop selected by the Client.
The terms of the guarantee, including payment, differ according to the Resort Shop and are displayed on the Website or in the selected Resort Shop.
If the guarantee is purchased, the Resort Shop will waive all claims against the Client and will cover, under normal usage conditions, all repair or replacement costs for the rented equipment, after deducting an excess equivalent to a seven (7) day rental fee (based on the standard public rate displayed in the shop) for a ski + boot package similar to the one rented by the Client.
It is understood that the payment of the aforementioned excess is in addition to the rental fees already incurred and must be paid at the time of settling the total rental cost.
To benefit from the guarantee, the Client must follow one of the following procedures:
- i) In case of theft of the rented equipment: The Client must provide the Resort Shop, within twenty-four (24) hours, with the original theft report issued by the police or gendarmerie.
- ii) In case of damage to the rented equipment: The Client must return the damaged equipment to the Resort Shop from which it was rented for repair. The equipment must be recognisable and complete.
The Resort Shop will cover the repair costs.
If repair is impossible, the Client must pay the excess amount corresponding to the rented equipment category. The Resort Shop may return the concerned equipment to the Client upon request.
The “Theft and Damage Guarantee” does not cover:
- Loss or disappearance of equipment;
- Misappropriation of equipment;
- Any damage resulting from improper use, failure to comply with applicable regulations, or breach of the rental contract terms.
For example, a Client who negligently breaks their skis will be responsible for the full cost of repairs, as the purchased guarantee will not apply.
Whenever the guarantee is excluded, the equipment will be charged to the Client based on its full retail price, less a 10% depreciation per year, in addition to the rental fee.
In cases of theft committed by the Client, misappropriation, or damage to the aforementioned equipment, the Company is entitled to take legal action against the Client to recover full compensation for the damage suffered.
7.2 Absence of Theft and Damage Guarantee
If the Client has not purchased the “Theft and Damage Guarantee,” they will be responsible for paying, in addition to the rental fee, all repair costs in case of damage that prevents the equipment from being re-rented. If repair is technically or economically unfeasible, the Client must pay for the replacement of the equipment.
Article 8 – CLAIMS
Any claims arising during the rental period must be reported as soon as possible to the Resort Shop manager at the rental location so that a resolution can be sought promptly.
Claims that could not be resolved on-site or were not satisfactorily addressed must be submitted within fifteen (15) days following the end of the reservation via email to laplagne@skihut.ski or valdisere@skihut.ski, depending on the resort where the booking was made. The claim must include the reservation number, the full name of the person who made the booking, and details of the issue encountered.
Any claim received after this deadline will be inadmissible and will not result in any compensation or reimbursement under any circumstances.
If supporting documents are required, they must be provided within fifteen (15) days of the request from Customer Service. Failure to do so will render the claim inadmissible and will not lead to any compensation or reimbursement.
Supporting documents that may be requested from the Client include (non-exhaustive list): medical certificate indicating total incapacity to ski during the rental period, proof of hospitalisation, document confirming flight/train cancellation, death certificate accompanied by proof of kinship, etc.
Article 9 – APPLICABLE LAW AND JURISDICTION
These General Rental Terms and Conditions are governed by French law.
In the event of any dispute related to this contract, the Client may first contact the Company’s Customer Service to seek an amicable resolution. Subsequently, the Client may refer the matter to a Consumer Mediator under the conditions set out in Article 15.
If no amicable agreement is reached, only the district, regional, or commercial courts of the judicial districts of Albertville and Chambéry shall have jurisdiction.